Return policy

Return Policy – Renovax

Effective Date: June 4, 2026

Thank you for choosing Renovax.

We stand behind the quality of our products. If you are not completely satisfied with your purchase, please review our return policy below.


1. Return Eligibility

  • Returns are accepted within 30 days from the date of delivery.

  • Products must be unused, unopened, and in original packaging.

  • The following items are non-returnable:

    • Gift cards

    • Final sale or clearance items

    • Products marked as non-returnable on the product page


2. How to Request a Return

To start a return, contact us at:

support@renovax.com
(Please replace with your actual support email)

Please include in your email:

  • Order number

  • Product name(s)

  • Reason for return

  • Photos (if product is damaged or defective)


3. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

  • We strongly recommend using a trackable shipping method. Renovax is not responsible for lost returns.

Return Address:
(Please add your warehouse or business address here)


4. Refunds

  • After we receive and inspect your return, we will notify you within 5 business days.

  • If approved, a refund will be issued to your original payment method within 7–10 business days.

  • Original shipping fees are non-refundable.


5. Exchanges

If you need a different product or size, please return the original item and place a new order separately.


6. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will cover return shipping and provide a replacement or full refund at no additional cost.


7. Contact Us

For any questions about this Return Policy:

Renovax Customer Support
Email: support@renovax.com
Effective Date: June 4, 2026