Shipping policy
Shipping Policy – renovax
Effective Date: June 4, 2026
Thank you for shopping with renovax. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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You will receive a confirmation email once your order has been processed.
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We do not process or ship orders on weekends or public holidays.
2. Shipping Destinations
renovax currently ships to selected regions. If your location is not available at checkout, please contact our customer support for more information.
3. Delivery Time Estimates
Delivery times vary depending on your location:
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Domestic orders: approximately 3–7 business days
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International orders: approximately 7–20 business days
Please note that these are estimates and actual delivery times may vary due to customs processing or carrier delays.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through our carrier's website.
5. Lost or Delayed Packages
If your package is significantly delayed or lost in transit, please contact our support team. renovax will work with the carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Please make sure your shipping address is correct at checkout. renovax is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you realize an error, contact us immediately – we cannot modify the address once the order has been shipped.
7. Customs, Duties, and Taxes
For international orders, customs fees, duties, or taxes may apply and are the responsibility of the customer. renovax has no control over these charges and cannot predict them. Please check with your local customs office for more information.
8. Contact Us
If you have any questions about this Shipping Policy:
renovax Customer Suppo